Privacy Policy

Privacy & Data Handling Policy

Last Updated: October 2026

This Privacy Policy explains how Shem's Mowing collects, uses, stores, and protects your personal information when you request a lawn mowing or gardening quote through our website.

By submitting a quote request form, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with an accurate quote and manage your services, we collect personal information directly from you via our website forms, including:

• Contact Information: Your full name, email address, and phone number.

• Property Information: Your physical property address (necessary to evaluate your lawn and schedule services).

• Service Details: Any specific notes, photos, or instructions you provide about your yard.

2. How We Store and Process Your Data (Our "Reasonable Steps")

We do not store your personal information on unsecured local computers or spreadsheets. To safeguard your data, we take commercially reasonable administrative, technical, and physical steps to protect against unauthorised access, disclosure, or misuse. These steps include:

• Secure Cloud Infrastructure: Your information is securely transferred to and stored within SortScape, our cloud-based job management platform.

• Platform Security: The physical and digital infrastructure security safeguarding this data is managed directly by SortScape in accordance with the SortScape Privacy Policy (Privacy Policy - SortScape)

• Access Controls: Access to our SortScape dashboard is restricted strictly to authorised personnel who require the data to manage your quotes and services. We enforce strong passwords across our accounts to secure your information.

3. Third-Party Sharing and Disclosures

We respect your privacy. We do not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

Your data is only accessed by or disclosed to:

• Our software providers (such as Sortscapes ) for the sole purpose of operating our business, sending your quotes, and scheduling your jobs.

• Law enforcement or regulatory authorities if we are legally compelled to do so.

4. Limitation of Liability for Software Breaches

While we take all legally required "reasonable steps" to vet our software partners and secure our account access, no method of transmission over the Internet or electronic storage is 100% secure.

To the maximum extent permitted by Australian law, we cannot accept liability for data breaches, cyber-attacks, or unauthorized data exposures that occur directly resulting from a security failure, system vulnerability, or hack within third-party platforms (such as SortScape, our integrated administrative platforms and our website hosting providers) that are outside our direct operational control.

5. Your Rights and Data Deletion

You have the right to request a copy of the personal information we hold about you. You may also request that we update, correct, or permanently delete your records from our systems at any time. To make a request, please contact us.